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Departments » Health & Human Services-Community Services » Economic Support Services
Change and Information Center

Most changes affecting benefits that you receive through Brown County Economic Support (Low Income Services) should be reported to our Change and Information Center, via phone. By calling 1-888-794-5747, your change can be handled immediately and you will know the status of your benefits. Depending on the change you are reporting and the program(s) you are receiving assistance for, verification of the information may be required.

Call Center Hours:
Monday – 830-4pm
Tuesday - 830-4pm
Wednesday - 830-4pm
Thursday – 930 – 4pm
Friday - 830-4pm
NOTE: 1st Thursday of the month: 1230-4pm

Some changes that should be reported to the Change and Information Center are:
  • Birth of a child
  • Address changes
  • Changes in income or assets
  • People moving in or out of the household
  • Changes in expenses
  • Changes in child care authorization
Call 1-888-794-5747 to Apply for Assistance, Report a Change or Ask Questions About:
  • FoodShare
  • BadgerCare/Medicaid
  • Child Care Benefits
* This excludes any changes regarding Nursing Home or Medicaid Waivers cases. For general information on Nursing Home or the CIP/COP Waiver programs call (920) 448-7869.

If you cannot call during Change Center hours, you may also report your change in writing. We have a drop box located outside the Sophie Beaumont building at 111 N. Jefferson St., Green Bay, WI.

You may also mail changes to:

Central Document Processing Unit
PO Box 5234
Janesville, WI 53547-5234
Fax Number: 1-855-293-1822

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