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Family Care - IRIS

Family Care is administered by manage care organizations (MCO) which provide care managers to assist eligible persons with needs assessment and provider selection. Information about Family Care can be found at

IRIS Include, Respect, I Self-Direct
IRIS (Include, Respect, I Self-Direct)
is a self-directed manage care option. More information about IRIS can be found at:

What is it all About?

The State of Wisconsin Department of Health Services contracted with two MCOs to administer the Family Care program and two IRIS consultant agencies to provide customers with a choice in Brown County and six additional northeast Wisconsin counties; Oconto, Kewaunee, Door, Shawano, Marinette, and Menominee.

Anticipated MCO Change

The current MCOs are Lakeland Care, Inc., and Care Wisconsin,
  • Care Wisconsin will provide services through December 31, 2019.
  • Starting January 1, 2020 Inclusa, will be a service provider of choice in this area.
Go to to learn more about this new provider. ADRC is working with Department of Health Services to assist participants with this change.

The IRIS consultant agencies are TMG Wisconsin,, LSS Connections, , and Advocates4U,

Complaint or Issue to resolve?

If you have a complaint or concern regarding your care plan or other issue the first place to start is your care manager. If you still are not satisfied their are two programs for your use in filing a complaint.

Ombudsman Program
For persons age 60 and older who are consumers of Wisconsin long term care programs.
An Ombudsman protects and promotes the rights of long term care consumers. Any long term care consumer have the right to express any complaint or concern about their care or treatment to an Ombudsman without fear of retaliation or reprisal. You can find your regional Ombudsman by calling 1-800-815-0015 or go to this Ombudsman Coverage Map Link.

Disability Rights Wisconsin
Disabililty Rights Wisconsin or DRW advocates for persons with disabilities under age 60.
This is the place to call for assistance when you have a complaint or concern. They have a number of regional offices. Their toll free number is 1-800-928-8778

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