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Family Care - IRIS - Click for more

Family Care is administered by manage care organizations (MCO) which provide care managers to assist eligible persons with needs assessment and provider selection. Information about Family Care can be found at

IRIS Include, Respect, I Self-Direct
IRIS (Include, Respect, I Self-Direct)
is a self-directed manage care option. More information about IRIS can be found at:

What is it all About?

The State of Wisconsin Department of Health Services contracted with two MCOs to administer the Family Care program and two IRIS consultant agencies to provide customers with a choice in Brown County and six additional northeast Wisconsin counties; Oconto, Kewaunee, Door, Shawano, Marinette, and Menominee.

The MCOs are Lakeland Care, Inc. ( and Care Wisconsin ( The IRIS consultant agencies are TMG Wisconsin, and LSS Connections,

What Happens Next?

Family Care and IRIS programs have replaced with a few specific exceptions the Medicaid waiver services, namely the Community Options Program (COP) and Community Integration Program (CIP). Family Care and IRIS programs provide management of long term care services for adults who are physically disabled, have an intellectual/developmental disability, or are frail seniors that meet functional eligibility and asset and income criteria.

The ADRC and Brown County Human Services partnered to assist customers and/or their legal guardians who were on the COP and CIP programs. It was a big undertaking.

Concerns or Questions?

Your new Family Care or IRIS case manager is the place to start. If you have enrollment questions you can call the ADRC enrollment line at 920-448-4399.

Complaint or Issue to resolve?

If you have a complaint or concern regarding your care plan or other issue the first place to start is your care manager. If you still are not satisfied their are two programs for your use in filing a complaint.

Ombudsman Program
For persons age 60 and older who are consumers of Wisconsin long term care programs.
An Ombudsman protects and promotes the rights of long term care consumers. Any long term care consumer have the right to express any complaint or concern about their care or treatment to an Ombudsman without fear of retaliation or reprisal. You can find your regional Ombudsman by calling 1-800-815-0015 or go to this Ombudsman Coverage Map Link.

Disability Rights Wisconsin
Disabililty Rights Wisconsin or DRW advocates for persons with disabilities under age 60.
This is the place to call for assistance when you have a complaint or concern. They have a number of regional offices. Their toll free number is 1-800-928-8778

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